Disruptive ProactivityWhich bits of Local Government care least about their website?
The SOCITM studies usually cited are a cherry picking of those who care about the answers because they look good, based on the selective users who do reply.
But we know something else about Local Government websites: they’re supposed to do things, not talk about things, and so we can look at service not fluff. Local DirectGov is a database of services, and is supposed to be right…