8 years ago to the day, one of my longest running projects was turned on: TheGovernmentSays.com. The aim was to make it impossible to bury bad news – if you were interested in a topic, you got told about it. At the time, it looked like it had been designed in 2004 (it had):
The SOCITM studies usually cited are a cherry picking of those who care about the answers because they look good, based on the selective users who do reply.
But we know something else about Local Government websites: they’re supposed to do things, not talk about things, and so we can look at service not fluff. Local DirectGov is a database of services, and is supposed to be right…
Disruptive Proactivity